Brighthouse Complaints and Reviews

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Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 181+17 mobile complaints
  • $69.4K claimed losses
  • $351 average
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Worst sevice ever.My iternet is so slow that I cant even play xbox anymore.My internet goes out every 30 minutes.And now at the time of making this review, my internet has been out for an hour for the god knows what time.This *** internrt is anything but lightning fast. Add comment

     

  • Nov 22
  • Internet
  • Spring Hill, Florida
  • Cable Line
  • 12

The cable line was dislodged and hanging approximately 6 feet above the ground across our street. Called bright house to report and expressed urgency as this could turn into an accident if a car drove across cable. First phone call to customer service was never documented. Second phone call two hours later resulted in a service call three days out! And third call 6 hours later is for the next... Read more

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  • Nov 11
  • Internet
  • Tampa, Florida
  • Internet Service
  • 98

I have been stuck with bright house for more than 8 years. I have no other options where i live. But like clock work every other month or so i have issues with internet and home phone service. It is so disappointing and aggravating. If i late paying my bill bright house has a collection notice on my door threatening to disconnect me or email or phone call demanding payment. But can i... Read more

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  • Nov 11
  • Media
  • St. Petersburg, Florida
  • Deductions
  • 1
  • 1
  • 46

Brighthouse pulled a fast one like other companies in the news, by changing their billing date to double bill its customers. On top of that they charged a late fee to every one who was not late. In reality Brighthouse not only got 2 months of payments due to their greed, but also is getting 6.00 late fees because THEY changed their billing sequence & expected all its customers to cough up 300... Read more

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  • Nov 11
  • Television/ Radio
  • Winter Haven, Florida
  • Regional Sports Network
  • 23

Have called BH twice about the regional sports charge, I do not watch sports and have not a clue what is regional sports, not interested and I want the $1.00 charge removed and my money back. Its another way to rip off the consumers, my monthly charge including the $1.00 is now at $134.00 up from $120.00 and while I was on vacation my BH service stopped working. Therefore I could not check on my... Read more

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  • Nov 07
  • Television/ Radio
  • Palmetto, Florida
  • Cable Television
  • 53

A Tech that was contracted by Bright House to connect my cable TV, Used the wrong cable to connect the cable box to my HDMI port and damaged the HDMI port so it can no longer be used. I have contacted Bright House almost every other day for the past 2 weeks, trying to get this issued solved and my TV fixed to no avail. The contracted supervisor finally called back and stated that the cable... Read more

Was this review helpful? 0 1

It has been a nightmare for us. I thought we were the only ones. Wow, all the complaints I read! Ours has been going on for about six months. Even when no one is on anything, our internet goes off. And we are suppose to have the highest speed! Huh! We've even called headquarters. So what's next?!? So upsetting. Add comment

     

  • Nov 06
  • Home Phone
  • Phone Service
  • 44

I could not possibly say in this short text every problem I have had with this company. Holding time is horrible and when you get a rep on the phone they will tell you anything they think you want to hear. One rep will tell you one thing and you call over and another will tell you something else. I have never seen a phone, internet and tv go down so much in my life. Its never their fault by... Read more

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  • Nov 03
  • Internet
  • Bradenton, Florida
  • Internet Bill
  • 57

To keep this short, will only address current customer 'service' breakdown. After explaining to rep how was double billed on there part, and was hoping to resolve. She said she couldn't help me, and that they would transfer to a supervisor after a half hour wait for her to get on line initially, I waited an additional 45 min only to be hung up on.(A common thing with Brighthouse) I then called... Read more

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  • Nov 03
  • Equipment Gadgets - Wi-Fi, USB, Electronics
  • Modem Exchange
  • 26

One hand doesn't know what the other does. Months ago, I was told I could exchange my bad modem at their store; I did, but things got worse from there. Numerous modem "resets" from their end; failed internet connections; "page can't be dis- played"'s etc, and slower-n-molasses connections on my WIN 8.1 (much slower than the old dialup used to be years ago), several techs in succession confirmed... Read more

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