Brighthouse Complaints and Reviews

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Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 154+12 mobile complaints
  • $50.8K claimed losses
  • $306 average
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  • 1 hour ago
  • Advertisements and Cons
  • Cable Service
  • 1

The deregulation of cable service from the FCC to city control, in 1999, made cable corporations a monopoly. If you want a CHOICE than call your mayors office and city hall and demand another cable service for your zip code. Tell them to get out of bed with the cable service. For three days straight, two technicians, and countless hours of waiting at home for Brighthouse to show up. I still... Read more

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  • 1 day ago
  • Internet
  • Account Cancellation
  • 17

In the last two years I've moved twice. Both times, I called and canceled my account but never received a final bill. Granted, It's my responsibility but I was a little preoccupied with the moves. I never received a final bill but both accounts have been placed in collections. Why did BH give me a second account if my first account had been placed in collection? It makes no sense. Now I need to... Read more

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  • Sep 14
  • Internet
  • Florida, United States
  • Increased Rates
  • 20

We are in receipt of your recent notice of intended rate increase. Unfortunately we are not in a position to approve that increase for the following reasons; 1. We are residential customers and have experienced a sharp reduction in income. The U.S. census statistics validate this reduction as an average of 35% per house hold since 2009. Conversely, since that year your rates have steadily... Read more

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  • Sep 10
  • Internet
  • Information Request
  • 39

Service from BH SUCKS!!! I went into the Palm Bay, FL office on Palm Bay Rd. requesting a record of my incoming calls for court. After LAURA read my personal paperwork she said there was nothing they could do. "This doesn't say you need phone records" she said. I showed her the info on the summons and she was still insistent It was not a request. She then said customers don't bring this in, the... Read more

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  • Aug 30
  • Ex Employees
  • Pensacola, Florida
  • Harassment
  • 63

It is sad when you are harassed by HR and your supervisor and then they walk in and say retire or we will fire you. How can you have superior ratings on your evals and be given this treatment? Due to the loss of 5 close family members in 6 months, no one would be at their best at the time of each of these events. Loss of a mother and father is traumatic no matter who you are Or how old you are. ... Read more

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  • Aug 29
  • Internet
  • Lakeland, Florida
  • Internet Speed
  • 45

They told me 2 years ago that I could get 30 mbps for $34 a month. It was so slow but around 5 months later it got really slow. I called them and they told me I had 10 mbps and the price would increase around $10 more next month. I told them the rep said I would have 30 mbps for 12 months. They then said the only thing they could do was add phone service and instead of $10 more that would be $20... Read more

Was this review helpful? 0 1

We paid brighthouse 120 dollars and we still only have part time service by the Internet Add comment

     

  • Aug 24
  • Internet
  • Oakland, Florida
  • Regional Sports Network Charging
  • 1
  • 1
  • 62

If we want it or not we are charged $1 a month by BH for Regional Sports Network. I am not a sports fan so why would I want it and when I asked that it be removed the response was I do understand Robert, however, this is offered as part of our cable package. Unfortunately it is not something that I can have removed without affecting your cable services. My sincerest apologies for the... Read more

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  • Aug 23
  • Internet
  • Home Monitoring System
  • 57

APPRENTLY, THEY WERE UPDATING THEIR SYSTEM AND LOST MONITORING WITH SOME CLIENTS AND THAT VERY MORNING MY HOUSE WAS BROKEN INTO AND ALL MY THINGS STOLEN, WHEN I CALLED NO ONE WANTED TO TALK TO ME ASKING ME IF I HAD INSURANCE. THIS EXPERIENCE HAS LEFT MY CHILD TRAMATIZED BECAUSE SHE CAME HOME FROM SCHOOL TO FIND HER USUALLY SECURED HOME, NOW UNSECURED, RANSACKED, AND A HOT MESS. I CALLED THEIR... Read more

Was this review helpful? 1 2

Nice how I pay hundred plus dollars per month for service and when I have problem they want to schedule a service call days or a week later and expect me to have no TV for that period. NOT ACCEPTABLE! And then half the people in the field and in the service center don't know their *** from a hole in the ground Add comment

 
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