Brighthouse Complaints and Reviews

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Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 145+10 mobile complaints
  • $45.4K claimed losses
  • $291 average
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  • 1 day ago
  • Internet
  • Bellevue, Washington
  • 10

I just cancelled my service. I have spent four hours of my life in the last week fighting my way through their automated voice mail over and over again. When I was finally able to talk to a service rep they ignored what I said twice before finally deciding modem was broken. He gave me the choice of a service call later in the week or taking the modem to a service center. I chose delivering it... Read more

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  • Aug 16
  • Utility
  • Indianapolis, Indiana
  • Internet Acess
  • 26

It's actually a pattern that I can count on at this point: every two to three months, the internet will fail, the phone lines and cable go dead, and there are hours with nothing at all. Calling them up, naturally, provides absolutely no help, and the best I can hope for is a piddling refund on the bill. The biggest problem is that I have to have access to the internet in order to do my job. So... Read more

Was this review helpful? 3 1

  • Aug 14
  • Internet
  • Installation Appointment
  • 24

What is the point of an appointment if no one shows? I had an appointment the first day and no show, the worst part is I had a family dinner I missed. Called and was rescheduled for the following day, guess what another no show. So I called again and to my surprise the supervisor that was called in had nothing to say but would you like to reschedule. Are you serious, heck no I do not want to re... Read more

Was this review helpful? 1 0

  • Aug 13
  • Internet
  • Orlando, Florida
  • Unprofessional Staff
  • 15

Bright House came to my house three times in a week. They could only get cable in one room to work. Their service sucks and they hire these contractors to show up in your house and they know nothing . I had a camera stolen. They were the only ones in my house as I live alone! I cancelled service and will do without that huge bill a month. They are terrible! I will tell everyone I know about this... Read more

Was this review helpful? 0 0

  • Aug 12
  • Television/ Radio
  • Bad Technical Support
  • 9

Last weekend audio on the TV Land channel stopped working properly for all my analog TVs. The digital TVs and TV connected to the converter box continued to work. All I could hear on the analog channels were the background music and sounds, none of the foreground conversations that includes character conversations or the speaking parts of commercials. Just the music track and sometimes... Read more

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  • Aug 11
  • Internet
  • Bad Manager
  • 23

I spoke to an accounts manager named Joe, 1JF. He was absolutely the worst human being to talk to. He talked over me, wouldn't let me talk about what I needed done. Apparently this man really liked to hear his own voice. I never spoken to someone who is suffering from an inferior complex as this man. He seems to get off on power, even when he is in the wrong. I have been screwed over and made to... Read more

Was this review helpful? 0 0

  • Aug 09
  • Internet
  • Orlando, Florida
  • Undelivered Digital Boxes
  • 15

for over a month i been calling to get my digital boxes never got them i have 2 tvs that have no service for over 2 months every time i call they promise they gonna send them they never do what is going on in this company ????????? i ask to speak to a supervisor and after 30 minutes waiting on the phone they say i have to wait more time i really can believe this situation. i will be looking a... Read more

Was this review helpful? 0 0

  • Aug 08
  • Internet
  • Altamonte Springs, Florida
  • Signal Quality
  • 18

Called to complain about signal quality. Typical of Brighthouse, 25 minute wait to get to a customer service rep (and that is fast for Brighthouse). Customer Rep only reads from a script. Poor attitude. Company just doesn't care. Any cable company would be better than this one. Just one of the worse companies I have ever had to deal with. If you need a supervisor, you get to be on hold... Read more

Was this review helpful? 0 1

  • Aug 06
  • Internet
  • Service Deterioration
  • 56

I have had BH services for almost 15 years and I really did like it. Very few issues, services dependable, on time, etc. But not only I, but others have notices that they are going this way and that way, all digital, home safety (they even deliver pizzas:) not really, they are now so unfocused that there services are getting worse by the month/day. This past month and even this past two days... Read more

Was this review helpful? 0 0

I can't begin to say how dissatisfied i am with bright house. They ignore dealing with problems for us ... I have been given the run around on why my phone line is still not up.... I will not recommend them to anyone :( my business is at risk due to their lack of diligence. Add comment

 
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