Brighthouse Complaints and Reviews

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Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 169+16 mobile complaints
  • $64.8K claimed losses
  • $350 average
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  • 1 day ago
  • Internet
  • Tarpon Springs, Florida
  • Disconnected Service
  • 10

Repeatedly have disconnected service, internet fails, land line doesn't work, tv doesn't work. Good response from customer services but still no "happy" resolution. Very dissatisfied with this service. The only way I can talk to Brighthouse is by using my cell phone which costs me min., when my land line doesn't work...and of course I am still charged a monthly Brighthouse fee. Infuriating.... Read more

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In a few words my Brighthouse Internet service has been down today, 18 Oct 14. Customer Service doesnt want to pick up the phone to talk. What is going on?????? Im live in Melbourne Florida. Add comment

     

  • Oct 18
  • Internet
  • Spring Hill, Florida
  • Appointment Schedule
  • 6

Two weeks ago I had an appointment for them to come out between 10 a.m. and noon. Guess what no call and no show until 5:30 p.m.. I called 2 times to complain and after being on hold for 33 minutes the 1st time and 47.5 minutes the second time just to talk to someone. Once again having issues at home with the new upgrade. Called them again and on hold 36 minutes to talk to someone. The... Read more

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  • Oct 17
  • Internet
  • Orlando, Florida
  • Online Payment
  • 19

As crazy as it sounds I'm on hold with Bright House and have been for going on 45 minutes. All I wanted to do was to pay by phone since something is wrong with the online pay service. The phone service used to be automatic, but their idiotic computer system is telling me that I must wait for a rep and of course that was 45 minutes ago and still no one to talk to. It is pretty obvious that... Read more

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  • Oct 17
  • Television/ Radio
  • Poor Customer Service
  • 20

I've had Brighthouse for over 3 years. I have no choice because I live in a community that is married to them. No problem. Service was decent. I've paid my bill months in advance when I was making enough money to do so. Now that I have been unemployed for a few months, all of a sudden when I call 611 I sit on hold forever. Never getting to a customer service representative. I opt for... Read more

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  • Oct 07
  • Internet
  • Internet Outages
  • 51

I have had brighthouse now for two months in the Kissimmee, FL area and to say I'm disappointed would be an understatement. Brighthouse is by far the worst isp I have ever delt with - a truly shameless company. From dropped customer service calls to throttled internet to weekly and sometimes daily outages. Juat getting it hooked up in my home was close to a nightmare of an expirience. I'd hapily... Read more

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  • Oct 06
  • Internet
  • Technical Appointment
  • 1
  • 1
  • 33

Called after tech was 3 hour late. They unilaterally cancelled a service call on due to a "glich" on their side. They did identified the problem. Would NOT apologize for their error told me that a tech would be dispatched in 30 - 40 minutes. 8 hours later I called and they had detail of my call from 8 hours earlier, only that i had called. Horrible company stay away and do not trust anything... Read more

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  • Oct 05
  • Internet
  • Alabama, United States
  • Internet Service
  • 33

I work for one of the telecomm Titans and, while I have seen vast improvements in entry-level personnel competence, we have a long way to go. However! Bright House has me in an uproar as well. Their 'Tier 3' IT help seems to only have the function of sending a tech to fix what is supposed to be done from a call center. Static IP problems that can be handled over the phone with any person of... Read more

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  • Oct 03
  • Television/ Radio
  • Channels Change
  • 27

I have had problems with my service, ONGOING for at least 10 years. The Tv pixilates constantly, changes channels by itself, doesn't recieve upper channels, internet constantly cutting out. I have had at LEAST 4 supervisors here along with a dozen techs. They all say change the box and problem will be resolved, I have had 5 BOXES in the last 3 months! At one point I had 4 Brighthouse trucks out... Read more

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I think that black man is very mean an rude to the bright house guy im sure there are people out there that can respect the cable man an also the black kid he drive us nuts an my brothers girlfriend its the way he says it Add comment

 
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