Brighthouse Complaints and Reviews

Had an experience with Brighthouse?   Submit review ›
Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 172+15 mobile complaints
  • $64.8K claimed losses
  • $346 average
Had an experience with Brighthouse?
Submit review › Submit review ›

     

  • 1 day ago
  • Television/ Radio
  • Fox News
  • 9

Have routine problems every other day with FOX NEWS. Why isn't it live like in Miami on Comcast. Never a problem with MSNBC. Why do you have to select "Start Over" or "Resume play". I watch Fox news and their content. Can't take the MM left wing pukes. Their customer service is the worst I have ever seen. They have a monopoly in my area so there is no alternative other than to cancel. I... Read more

Was this review helpful? 0 0

     

  • Oct 24
  • Media
  • Tampa, Florida
  • Incompetent Technical Service
  • 54

This was the 4th attempt to get issues with the internet "ECHO", Cable TV service, and phones corrected. A rude, surly, incompetent Service Technician arrived late for the appointment stating that, "he would not be able to fix all the issues because Bright House only allows a small amount of time for each call." When the electronics person that I hired to be here at the same time as the Bright... Read more

Was this review helpful? 0 0

     

  • Oct 20
  • Internet
  • Tarpon Springs, Florida
  • Disconnected Service
  • 29

Repeatedly have disconnected service, internet fails, land line doesn't work, tv doesn't work. Good response from customer services but still no "happy" resolution. Very dissatisfied with this service. The only way I can talk to Brighthouse is by using my cell phone which costs me min., when my land line doesn't work...and of course I am still charged a monthly Brighthouse fee. Infuriating.... Read more

Was this review helpful? 0 0

     

  • Oct 18
  • Internet
  • Internet Service Disconnect
  • 1
  • 1
  • 3

In a few words my Brighthouse Internet service has been down today, 18 Oct 14. Customer Service doesnt want to pick up the phone to talk. What is going on?????? Im live in Melbourne Florida. Read more

Was this review helpful? 0 0

     

  • Oct 18
  • Internet
  • Spring Hill, Florida
  • Appointment Schedule
  • 28

Two weeks ago I had an appointment for them to come out between 10 a.m. and noon. Guess what no call and no show until 5:30 p.m.. I called 2 times to complain and after being on hold for 33 minutes the 1st time and 47.5 minutes the second time just to talk to someone. Once again having issues at home with the new upgrade. Called them again and on hold 36 minutes to talk to someone. The... Read more

Was this review helpful? 0 0

     

  • Oct 17
  • Internet
  • Orlando, Florida
  • Online Payment
  • 30

As crazy as it sounds I'm on hold with Bright House and have been for going on 45 minutes. All I wanted to do was to pay by phone since something is wrong with the online pay service. The phone service used to be automatic, but their idiotic computer system is telling me that I must wait for a rep and of course that was 45 minutes ago and still no one to talk to. It is pretty obvious that... Read more

Was this review helpful? 0 0

     

  • Oct 17
  • Television/ Radio
  • Poor Customer Service
  • 41

I've had Brighthouse for over 3 years. I have no choice because I live in a community that is married to them. No problem. Service was decent. I've paid my bill months in advance when I was making enough money to do so. Now that I have been unemployed for a few months, all of a sudden when I call 611 I sit on hold forever. Never getting to a customer service representative. I opt for... Read more

Was this review helpful? 0 0

     

  • Oct 07
  • Internet
  • Internet Outages
  • 64

I have had brighthouse now for two months in the Kissimmee, FL area and to say I'm disappointed would be an understatement. Brighthouse is by far the worst isp I have ever delt with - a truly shameless company. From dropped customer service calls to throttled internet to weekly and sometimes daily outages. Juat getting it hooked up in my home was close to a nightmare of an expirience. I'd hapily... Read more

Was this review helpful? 0 0

     

  • Oct 06
  • Internet
  • Technical Appointment
  • 3
  • 3
  • 39

Called after tech was 3 hour late. They unilaterally cancelled a service call on due to a "glich" on their side. They did identified the problem. Would NOT apologize for their error told me that a tech would be dispatched in 30 - 40 minutes. 8 hours later I called and they had detail of my call from 8 hours earlier, only that i had called. Horrible company stay away and do not trust anything... Read more

Was this review helpful? 0 0

     

  • Oct 05
  • Internet
  • Alabama, United States
  • Internet Service
  • 48

I work for one of the telecomm Titans and, while I have seen vast improvements in entry-level personnel competence, we have a long way to go. However! Bright House has me in an uproar as well. Their 'Tier 3' IT help seems to only have the function of sending a tech to fix what is supposed to be done from a call center. Static IP problems that can be handled over the phone with any person of... Read more

Was this review helpful? 0 0
 
×
You are reading about Brighthouse.
Filing a new complaint about
×