Brighthouse Complaints and Reviews

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Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 149+12 mobile complaints
  • $48.4K claimed losses
  • $299 average
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  • 2 days ago
  • Ex Employees
  • Pensacola, Florida
  • Harassment
  • 14

It is sad when you are harassed by HR and your supervisor and then they walk in and say retire or we will fire you. How can you have superior ratings on your evals and be given this treatment? Due to the loss of 5 close family members in 6 months, no one would be at their best at the time of each of these events. Loss of a mother and father is traumatic no matter who you are Or how old you are. ... Read more

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  • 2 days ago
  • Internet
  • Lakeland, Florida
  • Internet Speed
  • 7

They told me 2 years ago that I could get 30 mbps for $34 a month. It was so slow but around 5 months later it got really slow. I called them and they told me I had 10 mbps and the price would increase around $10 more next month. I told them the rep said I would have 30 mbps for 12 months. They then said the only thing they could do was add phone service and instead of $10 more that would be $20... Read more

Was this review helpful? 0 1

We paid brighthouse 120 dollars and we still only have part time service by the Internet Add comment

  • Aug 24
  • Internet
  • Oakland, Florida
  • Regional Sports Network Charging
  • 20

If we want it or not we are charged $1 a month by BH for Regional Sports Network. I am not a sports fan so why would I want it and when I asked that it be removed the response was I do understand Robert, however, this is offered as part of our cable package. Unfortunately it is not something that I can have removed without affecting your cable services. My sincerest apologies for the... Read more

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  • Aug 23
  • Internet
  • Home Monitoring System
  • 25

APPRENTLY, THEY WERE UPDATING THEIR SYSTEM AND LOST MONITORING WITH SOME CLIENTS AND THAT VERY MORNING MY HOUSE WAS BROKEN INTO AND ALL MY THINGS STOLEN, WHEN I CALLED NO ONE WANTED TO TALK TO ME ASKING ME IF I HAD INSURANCE. THIS EXPERIENCE HAS LEFT MY CHILD TRAMATIZED BECAUSE SHE CAME HOME FROM SCHOOL TO FIND HER USUALLY SECURED HOME, NOW UNSECURED, RANSACKED, AND A HOT MESS. I CALLED THEIR... Read more

Was this review helpful? 0 1

Nice how I pay hundred plus dollars per month for service and when I have problem they want to schedule a service call days or a week later and expect me to have no TV for that period. NOT ACCEPTABLE! And then half the people in the field and in the service center don't know their *** from a hole in the ground Add comment

  • Aug 20
  • Internet
  • Bellevue, Washington
  • Automated Voice Mail
  • 30

I just cancelled my service. I have spent four hours of my life in the last week fighting my way through their automated voice mail over and over again. When I was finally able to talk to a service rep they ignored what I said twice before finally deciding modem was broken. He gave me the choice of a service call later in the week or taking the modem to a service center. I chose delivering it... Read more

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  • Aug 16
  • Utility
  • Indianapolis, Indiana
  • Internet Acess
  • 40

It's actually a pattern that I can count on at this point: every two to three months, the internet will fail, the phone lines and cable go dead, and there are hours with nothing at all. Calling them up, naturally, provides absolutely no help, and the best I can hope for is a piddling refund on the bill. The biggest problem is that I have to have access to the internet in order to do my job. So... Read more

Was this review helpful? 3 1

  • Aug 14
  • Internet
  • Installation Appointment
  • 32

What is the point of an appointment if no one shows? I had an appointment the first day and no show, the worst part is I had a family dinner I missed. Called and was rescheduled for the following day, guess what another no show. So I called again and to my surprise the supervisor that was called in had nothing to say but would you like to reschedule. Are you serious, heck no I do not want to re... Read more

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  • Aug 13
  • Internet
  • Orlando, Florida
  • Unprofessional Staff
  • 22

Bright House came to my house three times in a week. They could only get cable in one room to work. Their service sucks and they hire these contractors to show up in your house and they know nothing . I had a camera stolen. They were the only ones in my house as I live alone! I cancelled service and will do without that huge bill a month. They are terrible! I will tell everyone I know about this... Read more

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