Brighthouse Complaints and Reviews

Had an experience with Brighthouse?   Submit review ›
Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 134+9 mobile complaints
  • $44.6K claimed losses
  • $310 average
  • Show More
Had an experience with Brighthouse?
Submit review › Submit review ›

  • Jul 28
  • Internet
  • Birmingham, Alabama
  • Cable Installation
  • 16

We scheduled an appointment for 8-10am for our cable/internet to be hooked up. We are new customers. No one even showed up and when I called to reschedule for the evening (since no one showed up this morning!) they told me no, I'd have to wait. They didn't even apologize for making me 2 hours late to work since I had to be at home to wait on the guy. Along with their terrible customer service,... Read more

Was this review helpful? 0 0

  • Jul 28
  • Television/ Radio
  • Cable Service
  • 17

Where do I start? My husband and I have been having trouble with Bright House for about a year. We lose our Television one day, the phone the next, our computer the next, so on and so on. To make a long story short, I have made about 20-30 calls to them in the past year. About two weeks ago, a service man came out again and finally found the problem. He stated that squirrels have been... Read more

Was this review helpful? 0 0

Brighthouse is not worth the money. The cable box is horrible. None of my recordings will play and this is the third time it's happened. We never ever had this problem with Direct TV. I've heard from a lot of people that Fios by Verizon is way better, so we'll probably go with them in the future Add comment

  • Jul 26
  • Internet
  • Internet Service
  • 20

I have lost internet connection on and off for the last many days. I whole-heartedly believe in BrightHouse. I have ALWAYS been able to resolve the situation without issue. All of my friends have told me "it is only a matter of time"....... BUT, TONIGHT I HAVE EXPERIENCED THEIR ISSUES. THAT IS PLURAL...... BUT, when I am directed through to "customer service", they tell me to "reboot the... Read more

Was this review helpful? 0 0

  • Jul 26
  • Internet
  • Oviedo, Florida
  • Lost Internet Connection
  • 9

Lost my internet connection wasted 3 hours on the phone trying to get connected to their so called level 3 tecs. One of the mental midgets I spoke to was in the Phillipines. Talk about being brain dead Matt goes to the head of the class. This is the worst cable provider that I have ever had the misfortune of dealing with. This is typical of their service, long wait to speak to someone is the... Read more

Was this review helpful? 0 0

  • Jul 24
  • Internet
  • Windermere, Florida
  • Cable Modem Charges
  • 1
  • 16

Disconnected my Cable and they disconnected my wireless...I cant believe BrightHouse charges for a cable modem and wireless. That is correct, they charge extra just to have wireless enabled on the modem. Wireless should be included as part of having a modem and $80/month just for internet. Charging an extra $5 a month is BS! BrightHouse knows that they have a monopoly and that is why they are... Read more

Was this review helpful? 0 0

  • Jul 22
  • Internet
  • Internet Speed
  • 7

I'm in the Indianapolis area and have Brighthouse high speed internet (at least that is what they claim and what I pay a high price for). Internet speeds are a joke and that's when I have any internet connection at all. At the moment it's out again and I'm typing this on my phone. Finally got through to customer service and they don't have any openings when I'm not at work... Read more

Was this review helpful? 0 0

  • Jul 19
  • Internet
  • Tampa, Florida
  • Continuous Network Crashes
  • 1
  • 14

They throttle everything, their network crashes on average 3 times a week... You call their support and they give you a run around and then send techs out who, tell you that everything is good! If everything is good, why does my network randomly die and every media service I have get throttled to death! This went on for 3 years as they have most of the apartment complexes on lockdown in the... Read more

Was this review helpful? 0 0

  • Jul 16
  • Internet
  • Tampa, Florida
  • Bad Customer Service
  • 11

Tried to contact Bright House by phone, got runaround from automated phone system, then got cut off when I was told my call would be transferred. Tried to contact through Live Chat, and got some *** who didn't read my chat message, and started off with "How can I help you?" I had heard Bright House customer service has gone downhill the last few years, and this confirms it. I was ready to make... Read more

Was this review helpful? 0 0

  • Jul 06
  • Internet
  • Cocoa Beach, Florida
  • Internet Service
  • 1
  • 19

interesting this is a "complaint" website So only negative review... I just got Brighthouse internet The experience could not have been better. Easy to sign up with knowledgeable phone reps, and great prices (compared to Verizon). And the cable technician came the next day; on time on Sunday! He had my gateway, Internet with WIFI, setup quickly. I even got a home phone as part of the... Read more

Was this review helpful? 0 0
 
×
You are reading about Brighthouse.
Filing a new complaint about
×