Brighthouse Complaints and reviews

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  • 109 complaints
  • $35,609 claimed losses
  • $327 average
  • 10965 since Nov 11, 2007

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Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
Brighthouse reviews, Brighthouse complaints, read Brighthouse reviews, find Brighthouse reviews, Brighthouse scam reports
  • 109 complaints
  • $35,609 claimed losses
  • $327 average
Had an experience with Brighthouse?
Submit review ›
109 reviews found
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  • 21 hours ago
  • Daytona Beach Shores, Florida
  • Poor Hd Service
  • 1

The 2014 Brighthouse roll-out of all digital service in central Fla. is terrible! They should be ashamed to charge customers for what they provide. First, the new, main HD box kept needing to be rebooted to establish a signal with my HD flat-screen TV. After three service calls and a replacement box, the service tech told me "I'm not supposed to tell you this but the HDMI cables we supply are... Read more

Was this review helpful? 0 1

  • 1 day ago
  • Technicians
  • 2

Bright House SUCKS!!!!!!!! I hope that no one goes with this company it is a worthless piece of *** and these people needs to get it together. My mother and I had the most terrible experience, the technicians don't want to work, my issues with them was the converters boxes, these new gadgets they're putting on TV's and it's a pain in the ***. They came out to install the boxes on Wed we had a... Read more

Was this review helpful? 1 0

  • Mar 14
  • Service Fixing
  • 3

Everyone in Geneva County Geneva, AL 36340 did not get to watch American Idol. That is the main reason I have cable. It really happens on alot of channels. Please find out what is wrong and fix it before Next week.... I really enjoy my cable. I watch tv alot my children are grown and husband works alot so I have alot of time to kill. I don't know what I would do without it. I also have... Read more

Was this review helpful? 0 0

  • Mar 03
  • Extremely Bad Customer Service
  • 9

In 2012 I fell over a cable that had not been covered many months after we had left Bright house.They were sorry, and supposedly removed the cable from the ground. One year later I found out, (after falling harder this time) that Bright house had not removed the entire stretch of cable; that they had left more residual cable exposed and when called on it, said that it was not theirs. Two months... Read more

Was this review helpful? 0 0

  • Feb 03
  • Internet Connection
  • 14

I pay way too much for way too little with this company. They claim that I have a 45 mbps/d connection, and on a good day, I am lucky to get 12 at the highest point in the day. I have complained and they have sent people out to inspect the cable and whatnot, and they say everything is fine, but they fail to specify why I am not receiving the signal I pay for. Usually around 7. The cable box I... Read more

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  • Dec 19, 2013
  • Install Appointment
  • 24

I wish in my job of customer service I could tell people to wait around for 2 hours and I'd show up. After waiting 2 hours just got a call to wait 2 more. Drove over 90 minutes to my condo related to a service upgrade I HAD to be there to have happen before 12/31 and got *** responses like - that is how it is or my favorite Jacquar technology person said I would have to call Brighthouse to be... Read more

Was this review helpful? 0 0

  • Dec 13, 2013
  • High Speed Internet
  • 1
  • 52

12/13/2013 - Dropped internet, no explanation. What if your phone service stopped working & it was an emergency? There is absolutely no reason whatsoever in this day & age that internet service interruptions should occur. POS Monopoly. You want to keep your monopoly? I suggest stop *** gouged customers off. 12/13/2013 - Dropped internet, no explanation. What if your phone service... Read more

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  • Dec 11, 2013
  • Orlando, Florida
  • Tv Control
  • 4
  • 51

One of the morons at Bright House Networks decided that they (Bright House) should be able to dictate the amount of continuous time that I could watch any particular channel so he (or they) invented the Power Save Mode which puts my set top box to sleep after only four hours of viewing time. Although there is an On/Off toggle circuit in the settings section of the menu, this Power Save Mode... Read more

Was this review helpful? 2 1

  • Dec 10, 2013
  • Great Service
  • 2
  • 62

I have Bright House 90Mbs and receive this speed or better constantly. It works great, granted I had hic-ups with their equipment in the beginning but resolved by just using my own. Talked to several different people and found great service across the board. An I think they appreaciate that I know how to use the technology I purchase, I'm not some *** who has to call and ask "whats my password"... Read more

Was this review helpful? 0 1

  • Nov 21, 2013
  • Orlando, Florida
  • Internet And Cable Tv
  • 2
  • 167

when we upgraded to lightning speed apparently wi fi was included when we downgraded they lowered the internet fee but kept silently the $ 7 per month for wi-fi which we were not aware of and had never used when i found out i wanted a refund back from last year but they only offered 4 months the supervisor was rude and told me about the thin print which i should have caught on the bill this is... Read more

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