Brighthouse Complaints and Reviews

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Brighthouse
Main address: Bright House Networks 33716 Saint Petersburg Fl
, , http://brighthouse.com/corporate/support/contact/email
  • 130+8 mobile complaints
  • $43.8K claimed losses
  • $315 average
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  • 2 hours ago
  • Internet
  • Windermere, Florida
  • Bright House
  • 1

Disconnected my Cable and they disconnected my wireless...I cant believe BrightHouse charges for a cable modem and wireless. That is correct, they charge extra just to have wireless enabled on the modem. Wireless should be included as part of having a modem and $80/month just for internet. Charging an extra $5 a month is BS! BrightHouse knows that they have a monopoly and that is why they are... Read more

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  • 2 days ago
  • Internet
  • Internet Speed
  • 2

I'm in the Indianapolis area and have Brighthouse high speed internet (at least that is what they claim and what I pay a high price for). Internet speeds are a joke and that's when I have any internet connection at all. At the moment it's out again and I'm typing this on my phone. Finally got through to customer service and they don't have any openings when I'm not at work... Read more

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  • Jul 19
  • Internet
  • Tampa, Florida
  • Continuous Network Crashes
  • 1
  • 6

They throttle everything, their network crashes on average 3 times a week... You call their support and they give you a run around and then send techs out who, tell you that everything is good! If everything is good, why does my network randomly die and every media service I have get throttled to death! This went on for 3 years as they have most of the apartment complexes on lockdown in the... Read more

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  • Jul 16
  • Internet
  • Tampa, Florida
  • Bad Customer Service
  • 6

Tried to contact Bright House by phone, got runaround from automated phone system, then got cut off when I was told my call would be transferred. Tried to contact through Live Chat, and got some *** who didn't read my chat message, and started off with "How can I help you?" I had heard Bright House customer service has gone downhill the last few years, and this confirms it. I was ready to make... Read more

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  • Jul 06
  • Internet
  • Cocoa Beach, Florida
  • Internet Service
  • 1
  • 7

interesting this is a "complaint" website So only negative review... I just got Brighthouse internet The experience could not have been better. Easy to sign up with knowledgeable phone reps, and great prices (compared to Verizon). And the cable technician came the next day; on time on Sunday! He had my gateway, Internet with WIFI, setup quickly. I even got a home phone as part of the... Read more

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  • Jul 01
  • Internet
  • Orlando, Florida
  • Unprofessional Service
  • 11

Bright house is by far the worst cable company there is. Waiting on a tech to come service my home and never shows up. Call them and they keep giving me the run around. Rescheduled and 2hrs after scheduled time no one shows up, call again requested supervisor and must be most unprofessional sup ever. His name is Jay and could only say sorry would u like to reschedule for the 3rd time. They should... Read more

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  • Jul 01
  • Internet
  • Cantonment, Florida
  • Cable Service Problems
  • 1
  • 15

We live in Cantonment, Florida and have not had any continuous service from Bright House Networks for the past 2- months. Trying to contact customer service is a joke. Be prepared to wait 2-3 hours for any help. They have the worst customer service we have ever experience. Get rid of Bright House and save yourself money and headaches! Without fail, we continuously loose phone and internet... Read more

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Digital conversion a nightmare.Boxes n wires everywhere Two remotes Cuts out Switching to Prism Can't take it anymore

Our experience with Bright House has been awful since we signed up four years ago. Channels that do not have ads are impossible to watch. Especially bad it became for the last three months. In May and June of 2014 It became awful. It seems that somebody is playing games with the picture. Sometimes we receive messages to purchase the package we have. They will not provide a phone number for them...

  • Jun 26
  • Television/ Radio
  • Lakeland, Florida
  • Dvr Box Replacement
  • 1
  • 14

Over the last 4 years or so I've had problems with freezing pictures and sudden blue screens. Over one 4 month time period I had to have 6 different regular DVR boxes exchanged. Finally, they replaced my box with mult-room box, even though I did not have multi-room services. They told me that I should always have a mult-room DVR because it's a better box. After that I had no problems for more... Read more

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